Why publish this at all
Because you are going to look for the negatives anyway, and you deserve them from the source rather than from an affiliate page trying to redirect you to something else. Below is every recurring criticism we see, with a straight answer to each.
"It took too long to work"
This is by far the most common criticism, and it is fair. NeuroClean is not a stimulant, so there is nothing to feel in the first hour or the first week. Most reported changes land between weeks three and six. We set the guarantee at 90 days precisely because a shorter window would not give anyone a fair test.
"One bottle wasn't enough to tell"
Also fair, and closely related. Thirty days is the very edge of the window where most people notice anything. If budget is the constraint, one bottle is a reasonable start — just know that judging it at day 30 is judging it early.
"A$99 for one bottle is expensive"
The single bottle is the most expensive way to buy it. Three bottles brings it to A$69 each and six brings it to A$49 each with free shipping — about A$1.63 a day. We price it that way because the product works on consistency, not because we are hiding a discount.
"I can't buy it in a chemist"
True, and deliberate. Retail distribution adds two margins between the lab and you, which would push the price well above A$49 a bottle. Selling direct also means we know exactly which batch you received and can honour the guarantee without a receipt dispute.
"It upset my stomach at first"
A small number of customers report this in the first few days, usually when taking the capsules before breakfast. Taking both with food and a full glass of water resolves it in nearly every case. If it does not, stop and email us for a refund.
"Delivery took longer than I expected"
Metropolitan Australian orders typically arrive in 2–5 business days, regional up to 7, and New Zealand 5–10. If your tracking has not moved in three business days, email us and we will chase it or send a replacement.
"I didn't notice anything at all"
It happens. No supplement works for everyone, and we will not pretend otherwise. Email inside 90 days and you get your money back, opened bottles included, without an argument.
How to raise a complaint
Email support@neurocleanau.com with your order number and what went wrong. We aim to reply within one business day. If you are inside the 90 day window and would simply prefer your money back, say so and we will process it — no persuasion, no return-shipping obstacle course.
Complaints we cannot help with
Orders placed on marketplaces or third-party sites are not ours. We have no record of them, cannot verify the product, and cannot refund them. That is the single strongest argument for ordering here rather than anywhere else.