Information we collect
- Your name, email address and phone number when you place an order
- Your shipping address so we can deliver your parcel
- Order details such as which package you bought and when
- Basic technical information such as browser type and pages visited
Payment information
Payments are processed by Stripe over an encrypted connection. Your full card number is entered directly into Stripe's secure payment form — NeuroClean Australia never sees, handles or stores your full card details.
How we use your information
- To process, pack and deliver your order
- To send order confirmations, tracking updates and refund confirmations
- To answer your support enquiries
- To meet our legal and tax record-keeping obligations
What we never do
We do not sell, rent or trade your personal information to third parties. We do not send your details to unrelated marketers.
Who we share data with
Only the service providers required to fulfil your order: our payment processor, our Australian fulfilment and delivery partners, and our email provider. Each receives only the minimum information needed to do their part.
Cookies
We use essential cookies to keep the site and checkout working, and basic analytics cookies to understand which pages are useful. You can block cookies in your browser settings, though checkout may not function correctly without the essential ones.
Data retention
Order records are retained for as long as required by Australian tax and consumer law. Marketing preferences are kept until you unsubscribe.
Your rights
You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not legally required to keep it. Email support@neurocleanau.com and we will action the request.
Security
The entire site is served over HTTPS and customer data is stored in access-controlled systems. No online system is perfect, but we take reasonable steps to protect your information.
Changes to this policy
If this policy changes, the updated version will be published on this page. Continued use of the site means you accept the current version.